To cancel an order or to edit your delivery address, we strongly recommend that you contact us at the earliest available opportunity. To add any products to your order, please place a new order for any additional items. If your order has been dispatched or delivered, please refer to our returns procedure stated below.
If your order has arrived damaged, faulty or it’s just unwanted, contact us within 7 days of receipt of your order to obtain your Returns Authorisation Number. For any unwanted items that you wish to have returned, please ensure that they’re returned in their original packaging, unopened, unused and as original condition received. Please also be aware that you’ll be liable for the cost of returning any unwanted item. Before making arrangements to return any part of your order, we strongly advise that you contact our helpful customer services team beforehand.
Please note we will not accept any return of goods outside of 30 days from order receipt period, or if item has been altered or assembled in form to the original delivery received from ourselves.
We aim to process all refunds within 30 days of notification. If return shipping has been arranged by ourselves this amount will be deducted from your refund. Once your refund has been processed, it may take up to 3 – 5 working days for your refund to be cleared by your bank, building society or credit card provider.
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Our returns policy does not affect your statutory rights.